WARNING: This Product Contains Nicotine. Nicotine is an addictive chemical.

WARNING: This Product Contains Nicotine. Nicotine is an addictive chemical.

I ordered the wrong item

I received the wrong item

I no longer want the item

My item may be defective

Does your order qualify for a return?

Does My Order Qualify?
Common Return Questions

Order Qualifiers

Order is within 30 days
Order has all original contents that is came with
Order is in "mint" condition

Order Disqualifiers

Order is Past 30 days
Order is missing original contents (original packaging)
Order / Item(s) have been severely used or damaged
All "SALE" items are not returnable
All "JUUL" branded items are not returnable

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

Once your items are received and inspected (~1 week), you'll get your refund typically within 24-72 hours depending on your bank.

Why is my item taking so long to be refunded or exchanged?

If you shipped back the items outside of our portal this may prolong the process. If your order number and necessary information we collect through our system is not readily available the process will take longer than expected due to the possible inability to know "who" returned the item, and "why". We STRONGLY urge you to follow the portal to make your return process simple and speedy.

What items are not returnable?

Items marked as “Sale”
“Juul” Branded Items and Sale Items
Free gifts or promotional items with retail value.

What items are non-refundable?

Items marked as ”Sale”
Shipping Costs
Free gifts or promotional items with retail value.
Open and used items for hygienic reasons
Defective items are to be replaced or store credited

I ordered the wrong item

I received the wrong item

I no longer want the item

My item may be defective

Does your order qualify for a return?

Does My Order Qualify?
Common Return Questions

Order Qualifiers

Order is within 30 days
Order has all original contents that is came with
Order is in "mint" condition

Order Disqualifiers

Order is Past 30 days
Order is missing original contents (original packaging)
Order / Item(s) have been severely used or damaged
All "SALE" items are not returnable
All "JUUL" branded items are not returnable

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

Once your items are received and inspected (~1 week), you'll get your refund typically within 24-72 hours depending on your bank.

Why is my item taking so long to be refunded or exchanged?

If you shipped back the items outside of our portal this may prolong the process. If your order number and necessary information we collect through our system is not readily available the process will take longer than expected due to the possible inability to know "who" returned the item, and "why". We STRONGLY urge you to follow the portal to make your return process simple and speedy.

What items are not returnable?

Items marked as “Sale”
“Juul” Branded Items and Sale Items
Free gifts or promotional items with retail value.

What items are non-refundable?

Items marked as ”Sale”
Shipping Costs
Free gifts or promotional items with retail value.
Open and used items for hygienic reasons
Defective items are to be replaced or store credited

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